Frequently Asked Questions (FAQ)

Are all your items authentic?

Yes. Every jersey, helmet, glove, collectible, and any piece of memorabilia sold at Authentic Signatures is 100% authentic and hand-signed by the athlete. Each item is inspected in person and comes with certification from trusted third-party experts such as PSA/DNA, JSA, or Beckett.

Do items come with a certificate of authenticity?

Absolutely. Every product includes a certificate or authentication sticker from PSA/DNA, JSA, or Beckett.

How do I know my purchase is genuine?

We source directly through trusted partners, athletes, and professional sports networks. Our founders have over 20 years of experience in sports and memorabilia trading, ensuring every item we sell is verified and certified before reaching you.

Where are you located?

Authentic Signatures is based in Los Angeles, California. We currently operate online only (no physical storefront yet) and ship nationwide.

Do you ship internationally?

Yes. We ship both within the United States and internationally. Shipping rates and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We offer a 14-day return policy on most items if the product is returned in its original condition. Because many of our collectibles are unique or limited editions, please refer to our Returns & Exchanges page for full details.

Because our collectibles are rare and often one-of-a-kind, our return policy is stricter than most online shops. Unique items are final sale and cannot be returned once purchased, as handling or opening them may compromise their value and authenticity. For limited edition items, we allow a 7-day return window if the product remains in its original, unopened condition.

In the rare case your item arrives damaged during delivery, please notify us within 24 hours of receipt with clear, documented photos so we can assist you. This ensures we can address the issue quickly and protect the integrity of our collection.

How long does shipping take?

Orders are usually processed within 1–2 business days. Standard U.S. shipping typically arrives within 3–7 business days, and express options are available at checkout for faster delivery. For international orders, delivery times vary depending on the destination country’s customs procedures and shipping regulations.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time. Please allow up to 24 hours for tracking information to update after dispatch. For international orders, tracking may take longer to reflect movement depending on the carrier and the destination country’s customs process.

Is my payment secure?

Yes. All payments on our website are processed securely through Shopify’s trusted payment partners, which use industry-standard encryption to protect your information. We never store your credit card details on our servers.

How can I contact you?

You can reach us anytime by email through our Contact Us page. This is the preferred way of contact as it’s more efficient, and whatever time you contact us. 

You can also contact us by phone and leave a detailed message with your name and number and email or order number so the next available person can contact you back. 

We’re happy to answer questions about specific items, authentication details, or special requests.

Is my shipment insured?

Yes. Every shipment includes built-in insurance through our shipping partners. This ensures your item is protected during transit and gives you extra peace of mind when ordering rare or unique collectibles.